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Introducing MSS Live Support

MSS Live Support is a new tool for you to communicate with MSS Customer Service Coordinators. Click here to review a printer friendly document.

• Contact MSS in seconds about a specific order without retyping order number, transferee or other order details
• Reduce phone calls
• Eliminate the need to type separate e-mails and track them outside the system
• Review Transcripts attached to orders at any time
• Receive a copy of the Live Support transcript via e-mail
• Manage all of your MSS orders in one central location

To start a live support session, look for this icon:

More than just a “chat”, Live Support transcribes your conversation directly to the order and saves all of it for future reference – all in one convenient place where you can manage your order online.If you are not currently placing orders online with MSS, Click Here and Start Today.